Privacy Policy

At Urban Pulse, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website (www.urbanpulse.co.za) and make a purchase.

1. Information We Collect

We collect the following types of information when you use our website:

Personal Information:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely through third-party payment gateways)

Non-Personal Information:

  • IP address
  • Browser type and device information
  • Website usage data (pages visited, time spent, etc.)

2. How We Use Your Information

We use your information to:
✅ Process and deliver your orders
✅ Provide customer support
✅ Improve our website and services
✅ Send order confirmations and updates
✅ Send promotional offers (only if you opt-in)
✅ Prevent fraud and enhance security

3. How We Protect Your Data

  • We use secure payment gateways to process transactions.
  • Your personal data is encrypted and protected against unauthorized access.
  • We do not sell, rent, or share your personal information with third parties, except for trusted service providers (e.g., payment processors, couriers).

4. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience and improve our website. These cookies help us:
🍪 Remember your preferences
🍪 Analyze website traffic
🍪 Provide relevant ads

You can disable cookies in your browser settings, but some features may not work properly.

5. Third-Party Services

We may share necessary data with third-party services, such as:

  • Payment processors (e.g., PayFast, credit card providers)
  • Shipping companies to deliver your orders
  • Marketing tools (e.g., email newsletters, social media ads)

These third parties are required to protect your data and only use it for service-related purposes.

6. Your Rights

You have the right to:
✔ Request access to your personal data
✔ Correct or update inaccurate information
✔ Request data deletion (except for legal obligations like transaction records)
✔ Opt-out of marketing communications at any time

To exercise your rights, email us at info.urbanpulse.za@gmail.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates may be communicated via email.

8. Contact Us

If you have any questions about our Privacy Policy, feel free to reach out:

📧 Email: info.urbanpulse.za@gmail.com
📞 Phone/WhatsApp: +268 76622036

By using our website, you agree to the terms outlined in this Privacy Policy.